Shipping policy

• Shipping Schedule: Orders placed from Monday - Friday will be shipped out on the following Monday. This allows us to carefully process and prepare your items for shipment, ensuring they are in optimal condition. Please note that orders placed on Saturdays and Sundays may be included in the following week's Monday shipment. Rest assured that we are committed to delivering your order as quickly as possible.
• Collection Option: If you prefer to collect your order instead of having it shipped, we offer a convenient collection service. Once your order has been placed and stock has been sourced from our farm, you can arrange a suitable collection time. Please note that our farm is not open to the public, and collection appointments must be scheduled in advance.
• Stock Availability: To maintain the highest quality, we keep our stock on a dedicated farm. While we strive to have all items readily available, there may be instances where stock needs to be sourced specifically for your order. This process ensures that you receive the highest-quality products.
• Timely Updates: We understand the importance of staying informed about your order. Once your order has been processed and shipped or is ready for collection, we will provide you with relevant updates and tracking information, if applicable. You can expect to receive timely notifications to keep you informed every step of the way.
• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or non-delivery resulting from incorrect shipping information.

Shipping Methods and Timeframes:

• We offer various shipping methods depending on the destination and order size.
• Estimated shipping timeframes are provided during checkout based on your location. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances or carrier delays.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if applicable.

Shipping Costs:

• Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method of your order.

Order Tracking:

• For orders shipped with tracking, you can track the progress of your shipment using the provided tracking number and the carrier's website. Please allow some time for the tracking information to be updated.

Delivery Issues:

• While we strive to ensure timely delivery, we cannot be held responsible for delays caused by unforeseen circumstances, customs delays, or issues with the shipping carrier.
• If your order does not arrive within the estimated timeframe or if you encounter any delivery issues, please contact us at shop@japanesemaples.co.za. We will do our best to assist you and resolve the matter promptly.

Non-Delivery:

• In the event of non-delivery due to an incorrect shipping address or failure to retrieve the package from the carrier's facility within the specified time, additional charges may apply for reshipment or order cancellation.

Shipping Restrictions:

• We currently offer shipping only within the borders of South Africa. We do not offer international shipping.

Changes to Shipping Policy:

• We reserve the right to modify or update this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.

If you have any questions or require further assistance regarding our shipping policy, please contact us at shop@japanesemaples.co.za.